Hello David Neon Artwork

🚚 Free Shipping – Delivered in 8 to 10 days

🛠 2-Year Warranty – Quality you can trust

📞 24/7 Customer Support – We're here whenever you need us

🔒 100% Secure Checkout – Shop with confidence

1. Neon Sign – Includes a 6.5-foot transparent cable
2. Safety-Certified Power Adapter – Equipped with a sign plug
3. Controller & Dimmer – Easily adjust brightness
4. Installation Hardware – All you need for a smooth installation

Shipping Information

Our estimated delivery time depends on several factors, including the destination address, courier transit time, and the time required to process and prepare your order. You can estimate your delivery date by adding the shipping time to the order processing time.

Typically, it takes 1 to 3 business days for us to process your order and assemble the product. Once production is complete, we will select the most suitable courier based on your location, such as FedEx or DHL. Shipping usually takes 4 to 7 days. Therefore, you can expect to receive your order within 5 to 10 days.

Please note that processing times may vary depending on the product. However, once you place an order on our website, we’ll do our best to get it ready for shipment as quickly as possible.

We currently ship to the following countries/regions:

North America: United States, Canada, Mexico

Europe: United Kingdom, Ireland, France, Germany, Czech Republic, Belgium, Denmark, Finland, Italy, Switzerland, Sweden, Spain

Oceania: Australia, New Zealand

Import Duties and Taxes:

For orders shipped to the United States between April 24, 2025, and May 2, 2025, a customs clearance fee of $180 will be charged at the time of order to cover import duties and taxes, ensuring smooth customs clearance and timely delivery.

After May 2, 2025, if duties are reduced, we will adjust the clearance fee accordingly. If you have any questions, please contact us at info@neonsister.com.

For EU customers, we work with our courier partners to offer Delivery Duty Paid (DDP) service, ensuring that all import VAT, duties, and related fees are prepaid before the package arrives. Once you complete your payment on our website, there will be no additional fees upon delivery, and your order will clear customs smoothly and be delivered on time.

For all other international orders (outside of the US and EU), we do not cover any duties or VAT that may be incurred after the product is shipped. By purchasing our products, you agree that your package may be subject to duties or VAT based on the regulations of your country/region.

Important Notes:

• Any changes to your order may result in delivery delays. The extent of the delay will depend on the nature of the change and the time required to update your order.
• Deliveries to P.O. Boxes and APO/FPO military addresses may fail. We recommend providing a complete and accurate street address.
  
• While most packages are delivered within the estimated timeframe, actual delivery dates may be affected by flight schedules, weather conditions, and other external factors. Please refer to your tracking information for the most accurate delivery updates.
• If your package hasn’t arrived, or if tracking shows it was delivered but you haven't received it, please contact our customer service team within 15 days of your order date for assistance.

Thank you for shopping with Neon Sister. If you are not completely satisfied with your purchase, we are here to assist you with returns and refunds. Please carefully review the following policy terms.

Order Cancellation:

You can cancel your order within 4 hours of placing it by contacting us via email. Once production or shipping has started, we will not be able to cancel the order directly, but you may contact us for further assistance.

For orders that have not been shipped, we offer modification services. Customers can adjust product designs according to their needs, and we may charge a small symbolic revision fee.

Returns:

Return Period:

You can contact us for a return and refund within 15 days from the date of receipt. We will process your return request within 2 business days. After this period, we will not be able to offer returns or refunds.

Return Conditions:

To be eligible for a return, the product must meet the following conditions:

• The product must be in new, unused condition.
  
• The product must be in its original packaging.
  
• A proof of purchase or receipt must be provided.
  
• A video of the product to be returned must be provided.
  
• Certain products are non-returnable, including but not limited to:

Promotional or Discounted Items

Promotional or discounted items are non-returnable due to the significant price reduction. Customers should confirm that the product meets their needs before purchasing.

Custom Products

Custom products are made according to the customer's specific requirements, such as size, color, design, or personalization. These products cannot be returned like standard items.

Refunds:

Refund Processing Time:

Once we receive and inspect the returned product to confirm its condition, we will process your refund within 7 business days. The refund will be issued to your original payment method.

Partial Refund:

If the product shows visible signs of damage, wear, or missing parts (not caused by us), we may issue a partial refund.

Return Shipping Costs:

For returns initiated by the customer, the customer is responsible for the return shipping costs. The specific cost will depend on the courier service chosen by the customer. If the product is damaged during return shipping, the customer must contact the courier company for resolution.

For products damaged during shipping by us, customers can choose to refuse the shipment and request a return. In this case, the customer will not be responsible for the return shipping costs.

Return Address:

Please send the product to the following address:

2nd Floor, No. 83, 2nd Road, Gaodong District, Liangwu Gaotou Village, Yuanzhou Town, Boluo County, Huizhou City, Guangdong Province, 516123, China.

Please contact customer service before sending the product back to confirm the return address.

Exchanges:

Exchange Conditions:

If you receive a defective or damaged product, we will exchange it for you. If you require an exchange for the same product, please contact our customer service team. A small symbolic shipping fee may apply.

Contact Us:

If you have any questions, please feel free to contact us at:

Email: info@neonsister.com

We will respond as quickly as possible to assist you.