Shipping Policy

Shipping Information

Our estimated delivery time depends on several factors, including the destination address, courier transit time, and the time required to process and prepare your order. You can estimate your delivery date by adding the shipping time to the order processing time.

Typically, it takes 1 to 3 business days for us to process your order and assemble the product. Once production is complete, we will select the most suitable courier based on your location, such as FedEx or DHL. Shipping usually takes 4 to 7 days. Therefore, you can expect to receive your order within 5 to 10 days.

Please note that processing times may vary depending on the product. However, once you place an order on our website, we’ll do our best to get it ready for shipment as quickly as possible.

We currently ship to the following countries/regions:

North America: United States, Canada, Mexico

Europe: United Kingdom, Ireland, France, Germany, Czech Republic, Belgium, Denmark, Finland, Italy, Switzerland, Sweden, Spain

Oceania: Australia, New Zealand

Import Duties and Taxes:

For orders shipped to the United States between April 24, 2025, and May 2, 2025, a customs clearance fee of $180 will be charged at the time of order to cover import duties and taxes, ensuring smooth customs clearance and timely delivery.

After May 2, 2025, if duties are reduced, we will adjust the clearance fee accordingly. If you have any questions, please contact us at info@neonsister.com.

For EU customers, we work with our courier partners to offer Delivery Duty Paid (DDP) service, ensuring that all import VAT, duties, and related fees are prepaid before the package arrives. Once you complete your payment on our website, there will be no additional fees upon delivery, and your order will clear customs smoothly and be delivered on time.

For all other international orders (outside of the US and EU), we do not cover any duties or VAT that may be incurred after the product is shipped. By purchasing our products, you agree that your package may be subject to duties or VAT based on the regulations of your country/region.

Important Notes:

  • Any changes to your order may result in delivery delays. The extent of the delay will depend on the nature of the change and the time required to update your order.
  • Deliveries to P.O. Boxes and APO/FPO military addresses may fail. We recommend providing a complete and accurate street address.
  • While most packages are delivered within the estimated timeframe, actual delivery dates may be affected by flight schedules, weather conditions, and other external factors. Please refer to your tracking information for the most accurate delivery updates.
  • If your package hasn’t arrived, or if tracking shows it was delivered but you haven't received it, please contact our customer service team within 15 days of your order date for assistance.