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🚚 Free Shipping – Delivered in 8 to 10 days

🛠 2-Year Warranty – Quality you can trust

📞 24/7 Customer Support – We're here whenever you need us

🔒 100% Secure Checkout – Shop with confidence

1. Neon Sign – Includes a 6.5-foot transparent cable
2. Safety-Certified Power Adapter – Equipped with a sign plug
3. Controller & Dimmer – Easily adjust brightness
4. Installation Hardware – All you need for a smooth installation

Shipping Instructions：

Our estimated delivery dates depend on various factors, including the destination address, courier transit times, and the speed at which we assemble and prepare your items for shipping. You can calculate the estimated delivery time by adding the courier transit time to the order processing time.

Typically, we require 1 to 3 business days to process orders and assemble products. After production is completed, we select different couriers, including FedEx and DHL, based on the destination address. The shipping period is approximately 4 to 7 business days. We estimate that you will receive your goods within 5 to 10 business days.

The processing time varies for different items. However, once you place an order on our website, we will do our best to prepare the goods as soon as possible.

Any changes to your order may result in delayed delivery times. The extent of the delay will depend on the nature of the changes and the additional time required to adjust the order accordingly.

Note

• Postal boxes and APO/FPO addresses may result in failed courier delivery. We recommend using detailed address information.
• Once payment is made for an order, the items begin production assembly. After the order is shipped, you will receive a notification.
• In most cases, packages will be delivered within the estimated arrival time. However, the actual delivery date may be affected by flight schedules, weather conditions, and other external factors. Please refer to the tracking information for the most accurate delivery date.
• If your package has not been delivered or if your tracking information shows that your package has been delivered but you have not received it, you must contact customer service within 30 days of the order date for verification. For other order, product, and logistics-related issues, you must contact customer service within 90 days of the order date.

Thank you for shopping with Neon Sister. If you are not completely satisfied with your purchase, we are here to assist you with returns and refunds. Please carefully review the following policy terms.

Order Cancellation:

You can cancel your order within 4 hours of placing it by contacting us via email. Once production or shipping has started, we will not be able to cancel the order directly, but you may contact us for further assistance.

For orders that have not been shipped, we offer modification services. Customers can adjust product designs according to their needs, and we may charge a small symbolic revision fee.

Returns:

Return Period:

You can contact us for a return and refund within 15 days from the date of receipt. We will process your return request within 2 business days. After this period, we will not be able to offer returns or refunds.

Return Conditions:

To be eligible for a return, the product must meet the following conditions:

• The product must be in new, unused condition.
  
• The product must be in its original packaging.
  
• A proof of purchase or receipt must be provided.
  
• A video of the product to be returned must be provided.
  
• Certain products are non-returnable, including but not limited to:

Promotional or Discounted Items

Promotional or discounted items are non-returnable due to the significant price reduction. Customers should confirm that the product meets their needs before purchasing.

Custom Products

Custom products are made according to the customer's specific requirements, such as size, color, design, or personalization. These products cannot be returned like standard items.

Refunds:

Refund Processing Time:

Once we receive and inspect the returned product to confirm its condition, we will process your refund within 7 business days. The refund will be issued to your original payment method.

Partial Refund:

If the product shows visible signs of damage, wear, or missing parts (not caused by us), we may issue a partial refund.

Return Shipping Costs:

For returns initiated by the customer, the customer is responsible for the return shipping costs. The specific cost will depend on the courier service chosen by the customer. If the product is damaged during return shipping, the customer must contact the courier company for resolution.

For products damaged during shipping by us, customers can choose to refuse the shipment and request a return. In this case, the customer will not be responsible for the return shipping costs.

Return Address:

Please send the product to the following address:

2nd Floor, No. 83, 2nd Road, Gaodong District, Liangwu Gaotou Village, Yuanzhou Town, Boluo County, Huizhou City, Guangdong Province, 516123, China.

Please contact customer service before sending the product back to confirm the return address.

Exchanges:

Exchange Conditions:

If you receive a defective or damaged product, we will exchange it for you. If you require an exchange for the same product, please contact our customer service team. A small symbolic shipping fee may apply.

Contact Us:

If you have any questions, please feel free to contact us at:

Email: info@neonsister.com

We will respond as quickly as possible to assist you.